FAQs

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What is GalleyTool?

GalleryTool is an artwork management software that enables you to digitize your artwork inventory and share it with your audience on multiple platforms.

GalleryTool is dedicated to
Galleries, Artists, Collectors, and art Dealers. Account types

Accounts

Does GalleryTool offer a free account?

How do I sign up for a free GalleryTool account?

  • Simply click here to sign up, it takes two minutes and provides instant access.
    No credit card or payment information is required.

How can I close my account and delete all my data?

Click Settings/Database/Delete database

What is the difference between the Gallery and the Artist account

  • The Gallery account enables the management of several artists, members and creates online showrooms. Plans for galleries

  • The Artist account enables the management of one artist and creates an online portfolio. Plans for artists

Is there a limit for a free account?

  • Every feature is available in the free account, up to 50 pieces of artwork..

Billing & Payments

How do I upgrade a subscription?

We offer yearly and monthly plans, which you can read more about on our Plans for galleries, Plans for artists.

Click here how to Upgrade a plan

What payment methods are accepted?

  • Credit and debit cards

    • Visa

    • MasterCard

    • Maestro

    • Discover

Can I pay bank transfer as well?

Yes!

For the invoice please send your business details here:info@gallerytool.com


Bank name: K&H Bank
BIC (SWIFT): OKHBHUHB
Number: HU32 1040 3428 3423 5984 0000 0000
Company Name: kARTc Kulturalis Egyesület
Address: Hungary, 4030 Debrecen Tégláskert utca 45.
Tax number: 18569388-1-09

NOTE: Please write your name in the notification!

How do I view or download my invoices?

If you need a copy of your receipts/invoices to present to your accounting department, or for year-end tax calculations, you can view and download receipts from your account.

You can also ask by e-mail here: info@gallerytool.com

How do I change my billing information?

Please send your new billing information by e-mail here: info@gallerytool.com

What happens if I miss a payment?

We have an automated process which attempts to bill your card several times over a period of 14 days before we downgrade an account for non-payment.

If you get a notification email from our Billing department and update your billing information before the end of the 14 days, our next automatic charging attempt will be successful and your subscription will carry on without any disruption.

If the payment fails after 14 days, your account will be downgraded.

How do I cancel a subscription?

All our plans are recurring, and if you want to unsubscribe you should cancel your plan before your prepaid period ends (term end).

You can cancel your subscription under the Settings/Billing section.

 

What happens if I miss a payment?

We have an automated process which attempts to bill your card several times over a period of 14 days before we downgrade an account for non-payment.

If you get a notification email from our Billing department and update your billing information before the end of the 14 days, our next automatic charging attempt will be successful and your subscription will carry on without any disruption.

If the payment fails after 14 days, your account will be downgraded.

How do I cancel my paid subscription?

When upgrading to a paid plan you can pay on a yearly or monthly basis. You can unsubscribe at any time. Your cancellation will be effective at the end of the prepaid period (when the year or month expires), as GalleryTool does not issue refunds for contracts canceled before the contracted period ends.

Please take into consideration that both plans (yearly and monthly) are recurring, therefore, if you wish to unsubscribe you should cancel your plan before your prepaid period ends (term end). You may process a cancellation under the Setting/Billing section.

Support

Support answer time

  • E-mail Support

  • GalleryTool does not offer telephone support for their products.

Average answer time between 24-72h